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CQC warns the provider Marist Sisters that it is failing to protect the safety and welfare of people

22 October 2012
Villa Maria
Marist Sisters
  • Media,
  • Care homes without nursing

22 October 2012

Urgent improvements required at Villa Maria, Hythe, Kent.

The Care Quality Commission (CQC) has issued a formal warning to the provider Marist Sisters that it must make urgent improvements at a care home in Hythe, Kent.

A warning notice has been issued following an unannounced inspection of Villa Maria, in Seabrook Road, in August.

Inspectors found that the home was failing to take appropriate steps to ensure that people living in the home were protected against the risks of unsafe or inappropriate care. Care plans were not always complete, and risks to people in the home had not always been adequately assessed.

Ian Biggs, Deputy Director of CQC in the South, said:

“We check the standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“Complete and up-to-date care plans are vital in making sure that people receive personalised treatment and care which is safe and meets their needs. It is disappointing that the risks to people in this home were not be adequately assessed, putting people in danger of harm.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that the provider, Marist Sisters, is in breach of:

  • Regulation 9 (1)(a)(b)(i)(ii) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people

If the required improvements are not made by 13 October 2012, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.