You are here

CQC warns provider that it must make improvements

14 August 2013
  • Media,
  • Dental service

14 August 2013

When the Care Quality Commission visited Pol-Dent Private Dental Practice announced on 9 May 2013 and announced on 5 July 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Pol-Dent(Midlands)Ltd telling them that they must improve in the following areas by 31 August 2013:

  • Regulation 10, (Outcome 16): Assessing and monitoring the quality of service provision.

The provider did not have effective systems to regularly assess and monitor the quality of service that people receive.

  • Regulation 15, (Outcome 10): Safety and suitability of premises.

People who use the service, staff and visitors were not protected against the risks of unsafe or unsuitable premises.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in May 2013, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.