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CQC warns provider that it must make improvements

14 August 2013
CRI Hertfordshire Drug and Alcohol Services (Hatfield)
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14 August 2013

When the Care Quality Commission visited CRI Hertfordshire Drug and Alcohol Services (Hatfield) on 01 July 2013,we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to CRI Hertfordshire Drug and Alcohol Services (Hatfield) telling them that they must improve in the following areas:

  • Regulation 11, (Outcome 7): Safeguarding service users from abuse

The service was failing to ensure people safeguarded against the risk of abuse by failing to take reasonable steps to identify the possibility of abuse and prevent it before it occurs.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in July 2013, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.