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CQC warns provider that it must make improvements

25 September 2013
  • Media,
  • Care in your home and supported living

25 September 2013

CQC warns provider that it must make improvements

When the Care Quality Commission visited Quantum Domiciliary Care unannounced on 1 July 2013, 6 July 2013 and 7 July 2013 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Quantum Domiciliary Care Limited telling them that they must improve in the following areas by 21 October 2013

  • Regulation 10, (Outcome 16): Assessing and monitoring the quality of service provision. The provider has failed protect service users, and others who may be at risk, against the risks of inappropriate or unsafe care and treatment.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in July 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.