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CQC warns provider that it must make improvements

2 August 2013
Mountbatten Lodge
Quantum Care Limited
  • Media,
  • Care homes without nursing

2 August 2013

When the Care Quality Commission visited Mountbatten Lodge unannounced on the 13 and 14 June2013,we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Quantum Care Limited telling them that they must improve in the following areas by 12 July 2013.

  • Regulation 9, (Outcome 4): Care and welfare of people who use services

The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.

  • Regulation 14, (Outcome 5): Meeting nutritional needs

The service was not protecting people against the risks of dehydration and inadequate nutrition because they failed to support people to drink and eat sufficient amounts for their needs.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in June 2013, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.