You are here

CQC warns provider that it must make improvements

Published:
27 September 2013
Categories:
  • Media

When the Care Quality Commission visited Direct Health (Sheffield) unannounced on 15 July 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warning to Direct Health (UK) Limited telling them that they must improve in the following areas by 2 September 2013.

  • Regulation 9, (Outcome 4): Care and welfare of people who use services
    The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in October 2013, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.