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CQC warns provider that it must make improvements

18 September 2013
  • Media

18 September 2013

When the Care Quality Commission visited Annesley House unannounced on 17 and 27 June 2013 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Partnerships in Care telling them that they must improve in the following areas by 6 September 2013:

  • Regulation 9, (Outcome 4): Care and welfare of people who use services: People did not always experience care, treatment and support which met their needs and protected their rights.
  • Regulation 11, (Outcome 7): Safeguarding people who use services from abuse: People were not protected from the risk of abuse, because the provider had failed to take reasonable steps to identify the possibility of abuse and prevent it from happening. The provider had not always responded appropriately to allegations of abuse, nor protected people against the risk of unlawful or excessive control or restraint.
  • Regulation 17, (Outcome 1): Respecting and involving people who use services: People's privacy and dignity were not always respected. People’s views and experiences were not always taken into account in the way the service provided and delivered their care and treatment. Their diversity, values and human rights were not always respected.

We also had serious concerns about:

  • Regulation 10, (Outcome 16): Assessing and monitoring the quality of service provision: The provider did not have effective systems to regularly assess and monitor the quality of the service people received and the systems in place to identify, assess and manage risks were not effective.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in June 2013, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.