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CQC warns provider that it must make improvements

18 September 2013
  • Media,
  • Care in your home and supported living

18 September 2013

When the Care Quality Commission visited Care People Limited- Sparkhill unannounced on 01 August 2013 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Care People Limited telling them that they must improve in the following areas by 19 September 2013:

  • Regulation 9, (Outcome 4): Care and welfare of people who use services

The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.

  • Regulation 10, (Outcome 16): Assessing and monitoring the quality if service provision

The service was not protecting people against the risks of unsafe care and treatment by not effectively assessing and monitoring the quality of service provided.

  • Regulation 13, (registration regulations 2010) (Outcome 26): Financial position

The service was failing to meet the financial demands of providing safe and appropriate services.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in August 2013, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.