You are here

CQC warns provider that it must make improvements

30 August 2013
  • Media,
  • Care homes with nursing

30 August 2013

When the Care Quality Commission visited River View Care Centre unannounced on 23 April 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a/formal warning/s to Life Style Care (2011) plc telling them that they must improve in the following areas

  • Regulation 9 The provider failed to take proper steps to ensure that each service user is protected against the risks of receiving care or treatment that is inappropriate or unsafe, by means of the planning and delivery of care and, where appropriate, treatment in such a way as to meet the service user's individual needs and ensure the welfare and safety of the service user.
  • Regulation 14 The provider failed to ensure that the service users are protected from the risks of inadequate nutrition and dehydration, by means of provision of support, where necessary, for the purposes of enabling service users to eat and drink sufficient amounts for their needs.
  • Regulation 11 The provider failed to have suitable arrangements to ensure that service users are safeguarded against the risk of abuse by means of taking reasonable steps to identify the possibility of abuse and prevent it before it occurs. And to have suitable arrangements in place to protect service users against the risk of control or restraint being unlawful.
  • Regulation 22 The provider failed to take the appropriate steps to ensure that at all times there are sufficient numbers of suitably, qualified skilled and experienced persons employed for the purposes of carrying out the regulated activity.
  • Regulation 23 The provider failed to enable staff to deliver care and treatment to secure service users safety and to an appropriate standard, including by receiving appropriate training, professional development, supervision and appraisal. And failed to enable staff from time to time to obtain further qualifications appropriate to the work they perform.
  • Regulation 10 The provider failed to protect service users, and others who may be at risk, against the risk of inappropriate or unsafe care and treatment, by means of the effective operation of systems to regularly assess and monitor the quality of services provided and identify, assess and manage risks relating to the health, welfare and safety of service users.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in April 2013, read the full report here.