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CQC warns provider that it must make improvements

26 July 2013
  • Media,
  • Care homes with nursing

26 July 2013

When the Care Quality Commission visited Holywell Bay Care Homeun announced on 29 May 2013,we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Newport Care Limited telling them that they must improve in the following areas by 9 July 2013

  • Regulation 11 – Safeguarding service users from abuse. The service was failing to take reasonable steps to identify and prevent the possibility of abuse and/or failing to respond appropriately to allegations of abuse.
  • Regulation 9 – Care and Welfare of service users. The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.
  • Regulation 15 – Safety and suitability of premises. The service was failing to ensure people at its property were protected against the risks associated with unsafe or unsuitable premises.
  • Regulation 10 – Assessing and monitoring the quality of service provision. The service was not protecting people against the risks of unsafe care and treatment by not effectively assessing and monitoring the quality of service provided.
  • Regulation 22 – Staffing. The service was not taking appropriate steps to ensure that there were sufficient numbers of suitably qualified staff on duty at all times to meet people’s needs.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in May 2013 read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.