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CQC warns provider that it must make improvements

Published:
5 September 2013
Categories:
  • Media

5 September 2013

When the Care Quality Commission visited Flexible Support Options (Pengarth) unannounced on 12 July 2013 and 18 July 2013 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Crown Care II LLP telling them that they must improve in the following areas by 2 September 2013:

  • Regulation 15, (Outcome 10): Safety and suitability of premises

The service was failing to ensure that people who used the service, staff and visitors were protected against the risks of unsafe or unsuitable premises.

  • Regulation 16, (Outcome 11): Safety, availability and suitability of equipment

The service was failing to ensure that people who used the service were protected against the risks of unsafe or unsuitable equipment.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in July 2013, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service.

CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.