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CQC warns provider that it must make improvements

4 September 2013
  • Media

4 September 2013

When the Care Quality Commission visited Tower House Residential Care Home Limited unannounced on 16 July 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC issued a formal warning to Tower House Residential Care Home Limited telling them that they must improve in the following area by 12 August 2013:

  • Regulation 14, (Outcome 5): Meeting nutritional needs:

The service was failing to protect people against the risks associated with inadequate nutrition or hydration.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in July, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service.

CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.