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CQC warns provider that it must make improvements

4 September 2013
  • Media,
  • Care homes with nursing

4 September 2013

When the Care Quality Commission visited Oakwood Residential Home unannounced on 25 June, 27 June and 1 July 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to G & A Investments Projects Limited telling them that they must improve in the following areas by 14 August 2013:

  • Care and welfare of people who use services:

Care plans were not in place for some people and risk assessments were not robust. Where risks were identified, there was no action plan to manage those risks.

There were inadequate arrangements in place to deal with foreseeable emergencies.

The deprivation of liberty safeguards were not followed.

  • Cleanliness and infection control:

The provider was failing to maintain an appropriate standard of cleanliness and hygiene in relation to the control and prevention of infection. We found a number of the bedrooms were unclean and unhygienic. For example, in nine of the bedrooms we inspected bed bases, mattresses and sheets were dirty and some badly stained. People were not protected from the risk of infection and the standard of hygiene for beds and beddings were grossly inadequate.

Staff were failing to follow basic guidance and their practices put people at risk to their health and welfare. This included ineffective processes for the management of soiled/ infected laundry and the cleaning of equipment.  Staff did not adhere to guidance about managing and monitoring the prevention and control of infection in adult social care settings. There were no risk assessments to prevent infections in susceptible people using the service.

  • Management of medicines:

The provider was failing to ensure people were not put at risk and they received their prescribed medicines safely to meet their needsWe found people had not received their medicines which included blood thinning medication as prescribed. Medications were not stored securely and may put people at risk. The process for the administration of as required medicines was inadequate and may put people of not receiving their medicines when the needed them and consistently.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service.

CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.