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CQC warns provider that it must make improvements

19 August 2013
Highview Lodge
Runwood Homes Limited
  • Media,
  • Care homes without nursing

19 August 2013

When the Care Quality Commission visited Highview Lodge on the 03 and 09 July 2013,we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Runwood Homes Limited telling them that they must improve in the following areas:

  • Regulation 17, (Outcome 1): Respecting and involving service users.

The service was failing to ensure people’s dignity, privacy and independence were promoted.

  • Regulation 22, (Outcome 13): Staffing

The service was failing to safeguard the health, safety and welfare of service users at all times by failing to provide sufficient trained staff to meet the needs of the people in a person centred manner.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in July 2013, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.