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CQC warns provider that it must make improvements

Published:
24 December 2014
Categories:
  • Media

When the Care Quality Commission visited Choice 1 unannounced in September 2014 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Choice Healthcare Ltd telling them that they must improve in the following areas by 30 November 2014. 

  • Regulation 9, (Outcome 4): Care and welfare of people who use services

The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.

  • Regulation 10, (Outcome 16): Assessing and monitoring the quality of service provision

The service was not protecting people against the risks of unsafe care and treatment by not effectively assessing and monitoring the quality of service provided.

  • Regulation 11, (Outcome 7): Safeguarding people who use services from abuse

The service was failing to take reasonable steps to identify and prevent the possibility of abuse and/or failing to respond appropriately to allegations of abuse.

  • Regulation 19, (Outcome 17): Complaints

The service did not have an appropriate system in place to handle complaints and ensure these were acted on.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in September 2014 read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.