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CQC warns provider that it must make improvements

24 December 2014
  • Media

When the Care Quality Commission visited Bankfield Manor unannounced on 15 & 23 September 2014 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Mrs Safia Bano Hussain telling them that they must improve in the following areas by 21 November 2014.

  • Regulation 9, (Outcome 4): Care and welfare of people who use services  

The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.

  • Regulation 12, (Outcome 8): Cleanliness and infection control

The service was failing to ensure people were protected from the identifiable risks of acquiring a health care associated infection.

  • Regulation 15, (Outcome 10): Safety and suitability of premises

The service was failing to ensure people at its property were protected against the risks associated with unsafe or unsuitable premises.

  • Regulation 10, (Outcome 16): Assessing and monitoring the quality if service provision

The service was not protecting people against the risks of unsafe care and treatment by not effectively assessing and monitoring the quality of service provided.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in September 2014 read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards