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CQC warns Mrs Denise Moss that they must make improvements

29 May 2014

29 May 2014

When the Care Quality Commission visited Highfield House Nursing Home unannounced on 13 March 2014, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Mrs Denise Moss the provider of the service telling them that they must improve in the following areas by 14 May 2014

  • Regulation 9, (Outcome 4): Care and welfare of people who use services. The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.
  • Regulation 11, (Outcome 7): Safeguarding people who use services from abuse. The service was failing to take reasonable steps to identify and prevent the possibility of abuse and/or failing to respond appropriately to allegations of abuse.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in March 2014, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.