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CQC warns provider that it must make improvements
12 September 2013
Regulation 9, Health and Social Care Act (Regulated Activities) Regulations 2009, (Outcome 4) Care and welfare of people who use services
CQC carried out a visit as part of the review of compliance at Swallow Wood on 9 August 2013. We found that the Registered Provider was not taking appropriate steps to ensure that people were protected from risks. Nor were they taking appropriate steps to ensure people’s health and wellbeing needs were met in a timely manner.
We observed care taking place over a period of four hours. We observed people shouting out for help with staff failing to attend to them. We saw one person asking for help to go to the toilet for 40 minutes before staff attended, and another shouting that they were in pain for 15 minutes before staff came to help them.
We looked at records and saw that staff were not providing care in accordance with the way people had been assessed as needing, putting them at risk of harm. For example, staff were not carrying out observations of one person at the frequency required, and another person was given food without the staff support they were assessed as needing.
The Warning Notice issued by CQC requires the Registered Provider to comply with regulation 9 by 30 August 2013. A failure to do this may result in further action being taken to secure compliance.