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CQC warns provider that it must make improvements

15 July 2013
Well House
Essex County Care Limited
  • Media,
  • Care homes without nursing

15 July 2013

When the Care Quality Commission visited Well House unannounced on 30 April 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Southend Care Limited telling them that they must improve in the following area by 5 July 2013:

  • Regulation 9, (Outcome 4): Care and welfare of service users

The service was failing to ensure that each service user was protected against the risks of receiving care or treatment that was inappropriate or unsafe.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in April 2013 read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.