You are here

CQC warns provider that it must make improvements

Published:
7 August 2013
Service:
Whitstable Nursing Home
Provider:
Uniquehelp Limited
Categories:
  • Media,
  • Care homes with nursing

7 August 2013

When the Care Quality Commission visited Whitstable Nursing Home unannounced on 22 April 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Unique Help Group Limited telling them that they must improve in the following areas by 22 May 2013:

  • Regulation 9, (Outcome 4): Care and welfare of people who use services

The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.

  • Regulation 12, (Outcome 8): Cleanliness and infection control

The service was failing to ensure people were protected from the identifiable risks of acquiring a health care associated infection.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in April 2013, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.