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CQC warns provider that it must make improvements

6 August 2013
  • Media,
  • Care homes without nursing

6 August 2013

When the Care Quality Commission visited Mill Lodge Residential Care Home unannounced on 17 June 2013,we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Mr Karamchand Jhugroo & Mrs Pryamvada Jhugroo telling them that they must improve in the following areas by 13 September 2013:

  • Regulation 10, (Outcome 16): Assessing and monitoring the quality of service provision

The service was not protecting people against the risks of unsafe care and treatment by not effectively assessing and monitoring the quality of service provided.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in June 2013, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.