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CQC warns provider that it must make improvements

8 January 2014
  • Media,
  • Care homes without nursing

8 January 2014

When the Care Quality Commission visited Glen Lyn unannounced on 7 & 8 October 2013 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Mr Amin Lakhani telling them that they must improve in the following areas by 30 November 2013.

  • Respecting and involving people in decisions about their care. We found examples of people’s dignity not being maintained such as at mealtimes where people did not always get the assistance needed with to remove dropped food or personal care. We also found a lack of staff interaction with people to check what they wanted and respect their wishes.    
  • Attention to people’s care and welfare. The provider had not ensured that people's needs were comprehensively assessed or that care and support was planned and delivered to ensure individual needs were met. This meant we found examples of lack of support to people such as at mealtimes, or with behaviour and personal care.
  • Attention to procedures to safeguard people using the service. We found restricted access to some areas of the home but insufficient evidence that they were the least restrictive options and maximised people's independence. We also found insufficient evidence of staff training in the Mental Capacity Act 2005.
  • To make sure quality assurance processes were effective. The provider's arrangements for auditing the service had not identified all action required

to improve the service and ensure people's needs were met. For example they could not demonstrate that their monitoring had ensured adequate staffing levels, training and supervision of agency staff, adequate prevention and control of infection or adequate maintenance to the premises. 

In May 2013 we had set compliance actions and required the service to improve. At the follow up inspection in October 2013 we checked action taken. We found significant improvements had not been made

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in October 2013 read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.