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CQC warns provider that it must make improvements

8 January 2014
Westholme Care Home
Hampshire County Council
  • Media,
  • Care homes with nursing

8 January 2014

When the Care Quality Commission visited Westholme Care Home unannounced on 16 October 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Hampshire County Council telling them that they must improve in the following areas by 12 February 2013:

  • Regulation 22 (Outcome 13) Staffing

The service was not taking appropriate steps to ensure that there were sufficient numbers of suitably qualified staff on duty at all times to meet people’s needs.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in October 2013 read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.