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CQC warns provider that it must make improvements

8 January 2014
  • Media,
  • Care in your home and supported living

8 January 2014

When the Care Quality Commission visited Gentlecare (UK) Limited unannounced on 19 September 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Gentlecare (UK) Limited telling them that they must improve in the following areas by 20 December 2013:

  • Care and welfare of people who use services

There was a lack of evidence which showed the service were identifying, assessing and managing any risks relating to peoples heath, welfare and safety. Care plans had not been regularly reviewed. There was little evidence that people’s needs were being monitored. People are at risk of receiving treatment that is inappropriate or unsafe.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in September 2013, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards. 

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.