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CQC warns provider that it must make improvements

23 December 2013
  • Media,
  • Care homes with nursing

23 December 2013

When the Care Quality Commission visited Westroyd Care Home unannounced on 12 and 18 November 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Four Seasons Health Care (England) Limited telling them that they must improve in the following areas by 31 December 2013:

  • Regulation 9, (Outcome 4): Care and welfare of Care and welfare of service users

The service was failing to protect people against the risks of receiving care or treatment that is inappropriate or unsafe.

  • Regulation 20, (Outcome 21): Records

The service was failing to ensure that appropriate records were kept.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in November 2013, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.