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CQC warns provider that it must make improvements

5 September 2013
  • Media,
  • Care homes with nursing

5 September 2013

When the Care Quality Commission visited Lindisfarne Hartlepool unannounced 20 June 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Gainford Care Homes telling them that they must improve in the following areas by 14 October 2013.

Regulation 10, (Outcome 16): Assessing and monitoring the quality of service provision

The service was not protecting people against the risks of unsafe care and treatment by not effectively assessing and monitoring the quality of service provided

Regulation 20, (Outcome 21): Records

The service was failing to ensure that appropriate records were kept.

Regulation 23, (Outcome 14): Supporting workers

The service was failing to ensure suitable arrangements were in place to support employees to enable them to deliver care and treatment safely and appropriately.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in June 2013 read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.