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CQC warns provider that it must make improvements
2 September 2013
When the Care Quality Commission visited Wilson Lodge unannounced on 28 June 2013, we found that the service was failing to meet the national standards that people should be able to expect.
As a result, CQC has issued formal warnings to Wilson Care Resources Limited telling them that they must improve in the following areas by 10 September 2013:
- Safeguarding people who uses services from abuse
Staff had not received up-to-date safeguarding training. The provider had produced a action plan detailing how they would reach compliance and had failed to meet the targets it had set.
- Assessing and monitoring the quality of service provision
The auditing and monitoring practices were not robust enough or effective.
CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in June 2013, read the full report here.
If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service.
CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.