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CQC warns provider that it must make improvements

3 July 2013
  • Media,
  • Care homes without nursing

3 July 2013

When the Care Quality Commission visited Whorlton Grange Care Home unannounced on 5 May 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Bhachu Care Limited telling them that they must improve in the following areas by 12 July 2013.

  • Regulation 9, (Outcome 4): Care and welfare of people who use services. The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.
  • Regulation 22, (Outcome 13): Staffing. The service was not taking appropriate steps to ensure that there were sufficient numbers of suitably qualified staff on duty at all times to meet people’s needs.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in May 2013, read the full report.