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CQC warns Primley Court nursing home that it is failing to protect the safety and welfare of people

22 November 2012
Primley Court
Mr Paul Bliss
  • Media,
  • Care homes without nursing

22 November 2012

The Care Quality Commission has issued a formal warning to Mr Paul Bliss that he must make urgent improvements to standards of care at Primley Court nursing home or face further action.

The warning follows an unannounced inspection of the nursing home in Paignton on 11 September 2012. Primley Court is registered to provide accommodation for up to 52 people, including those with dementia.

Inspectors found that the registered provider, Paul Bliss, was failing to comply with national regulations requiring providers to protect people from the risk of abuse.

  • People who use the service were not fully involved in decisions made about their care and treatment. Inspectors found that mental capacity assessments had not been completed.
  • People were at risk of physical aggression from other residents because the home did not have an appropriate system in place to manage acts of violence and aggression.
  • People’s dignity was not always protected and on the day of this inspection people were not offered choice.

Ian Biggs, regional director of CQC in the South West region said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to take reasonable steps to identify the possibility of abuse and prevent abuse from happening.

“We note that Primley Court has already made some improvements and we have been working closely with Torbay and Southern Devon Health and Care Trust to ensure that people are not at risk of harm. This warning sends a clear message that Mr Bliss must make further improvements as a matter of urgency.

“Our inspectors will return to Primley Court in the near future and if we find that it is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notice finds that Paul Bliss is in breach of:

  • Regulation 11 Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Safeguarding people who use services from abuse.

If improvements are not made by a set deadline, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.