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CQC warns Premiere Care Southern Limited that it is failing to protect the safety and welfare of people

7 February 2012
Hamilton Lodge Nursing Home
Premiere Care (Southern) Limited
  • Care homes with nursing

7 February 2012

The Care Quality Commission (CQC) has issued a formal warning to Premiere Care Southern Limited that it must make urgent improvements to standards of care provided at a nursing home in Forest Hill, south east London.

A warning notice has been issued following an unannounced inspection of Hamilton Lodge Nursing Home in November last year.

Inspectors found that the planning and delivery of care did not always meet the needs of people living at the home or ensure their welfare and safety. Personal care was carried out late, and a large number of people at the home were not washed and dressed until after lunch. This was not in accordance with their wishes. As a result of late personal care, inspectors also found that, while social activities were arranged in the home, these did not always happen.

Matthew Trainer, Deputy Director of CQC (London), said:

"The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak up for themselves – from being put at risk of harm.

“Providers have a duty to make sure that the care they deliver meets the government’s essential standards. This warning sends a clear message that the issues at Hamilton Lodge Nursing Home need to be addressed as a matter of urgency.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

The warning notices find that Premiere Care Southern Limited is in breach of:

  • Regulation 9 (1) (b) (i) (ii), of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people

CQC has issued a warning notice which requires the provider to take action to meet the regulatory requirements by 10 February 2012. If this is not achieved, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.