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CQC warns Premier Nursing Homes Limited that it is failing to protect the safety and welfare of people

8 March 2012
Beechwood Care Home
Premier Nursing Homes Limited
  • Media,
  • Care homes with nursing

8 March 2012

The Care Quality Commission has issued a formal warning to Premier Nursing Homes Limited, registered provider of Beechwood Care Home, that it must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to Beechwood Care Home, Romanby Road, Northallerton, North Yorkshire on 13 February to check that improvements required by a previous inspection had been made.

On inspection in February, CQC found that the provider was failing to meet national standards covering care and welfare, and also cleanliness and infection control.

Inspectors were concerned that people living at the home did not always receive care or support that was appropriate to their needs. Although care plans were in place, these were not always being followed.

One resident, whose care plan included the need for staff to offer encouragement with meals, was left unsupported without any staff assistance or interaction at breakfast.

Another resident at the home required assistance to change position regularly in order to prevent skin damage. Staff were unable to confirm to inspectors whether this person’s position had been changed in accordance with their care plan.

Several residents were dressed in stained clothing and inspectors were unable to determine how often people were offered the opportunity to bath or shower.

In addition, inspectors found that the provider was failing to ensure appropriate levels of cleanliness and hygiene. Several carpeted areas throughout the home were heavily stained and items of furniture were unclean and marked with dried food.

Several areas of the home smelt strongly of urine.

Jo Dent, Regional Director of CQC in the Yorkshire and Humberside region, said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Premier Nursing Homes needs to address this issue as a matter of urgency or face serious consequences.

"We need to ensure that people living at this home are not at any immediate risk of harm, which is why we have been working closely with North Yorkshire Adult Social Care Service to ensure the safety of all residents.

“Our inspectors have already returned to Beechwood Care Home and at our most recent visit we found that improvements had been made. We will inspect again in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued a warning notice to Premier Nursing Homes Limited requiring action to meet:

  • Regulation 9 Health and Social Care Act (Regulated Activities) Regulations 2010, (Outcome 4) Care and welfare of people who use services
  • Regulation 12 Health and Social Care Act (Regulated Activities) Regulations 2010, (Outcome 8) Cleanliness and infection control

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.