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CQC warns The Practice Surgeries Limited that they must make improvements

14 July 2014
  • Media

When the Care Quality Commission visited The Practice Loxford announced on 13 March and 08 April 2014 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to The Practice Surgeries Limited telling them that they must improve in the following areas by 16 August 2014:

  • Regulation 10 (Outcome 16): Assessing and monitoring the quality of service provision

The service failed to ensure people were protected from the risks of unsafe or inappropriate care and treatment because there was no effective system in place to regularly assess and monitor the quality of the services provided and to identify assess and manage risks to patients.

CQC inspectors will return in due course to check whether the required improvements have been made. For more details of the findings from the inspection in March and April 2014 read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.