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CQC warns Potensial Limited that it is failing to protect the safety and welfare of residents

10 February 2012
Parkside Lodge
Potensial Limited
  • Media,
  • Care homes without nursing

10 February 2012

The Care Quality Commission has issued a formal warning to Potensial Limited, registered provider of Parkside Lodge, that it must make urgent improvements to standards of care or face further action.

The warning follows visits by inspectors to Parkside Lodge care home, 17–19 Windermere Street, Gateshead on 12 and 16 January 2012, to follow up a previous review of compliance.

On latest inspection CQC found that Potensial Limited was still failing to meet national standards in relation to the management of medicines and also the assessment and monitoring of service provision.

A review of medication records revealed that medications were not always being administered correctly. Some residents were not receiving their required doses of medication, and written procedures to inform staff how to manage medicines safely were not up to date.

Medication stocks were not always being replenished in time to ensure a continued supply was available, and records kept in relation to the receipt, administration and disposal of medication had not been accurately maintained.

Inspectors also found that the provider did not have appropriate systems in place to assess and monitor the quality of the service being provided to residents.

Weekly medication audits were not in place and monthly management visits to assess quality of service had not been introduced, despite the provider having previously agreed to do so.

Jo Dent, Regional Director of CQC in the North East region, said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Potensial Limited needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to Parkside Lodge in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there.”


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629

CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued a warning notice to Potensial Limited requiring action to meet:

  • Regulation 13 Health and Social Care Act (Regulated Activities) Regulations 2010, Management of medicines
  • Regulation 10 Health and Social Care Act (Regulated Activities) Regulations 2010, Assessing and monitoring the quality of service provision

If the required improvements are not made, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.