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CQC warns Pendlebury Care Homes Limited that it is failing to protect the safety and welfare of the people using the service

10 August 2012
  • Media,
  • Care homes without nursing

10 August 2012

Regulator demands immediate improvement at Macclesfield care home.

The Care Quality Commission has issued a formal warning to Pendlebury Care Homes Limited, registered provider of Lyme Green Hall care home on London Road, Macclesfield, Cheshire stating that they must make urgent improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to the home on 6 July 2012 to follow up requirements made during a previous inspection.

Lyme Green Hall care home is registered to provide accommodation and personal care for up to 60 people and specialises in providing care for people with dementia.

On the most recent inspection, it was found that the home was still failing to comply with government regulations covering the management of medicines.

  • Inspectors found evidence that some residents whose prescriptions had been reviewed or changed by doctors were not receiving their medication as currently prescribed.
  • Individual medication administration records did not always reflect the same information regarding medication needs that was detailed in residents’ care plans.
  • Inspectors were concerned that arrangements were not in place for staff to identify and query unexpected changes to people’s medication.

Malcolm Bower Brown, deputy director of CQC in the North said:

"The law says that these are the standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards. 

“This warning sends a clear and public message that Pendlebury Care Homes Limitedneeds to address these issues as a matter of urgency or face serious consequences.

“We will return to the home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there.”


The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to Pendlebury Care Homes Limitedrequiring action to meet:

  • Regulation 13, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Management of medicines

A deadline of 13 August 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.