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CQC warns The Pastures it needs to do more to protect the safety and welfare of people

Published:
13 July 2012
Service:
The Pastures
Provider:
FitzRoy Support

13 July 2012

The Care Quality Commission has issued formal warnings to FitzRoy Support saying they must make improvements to standards of care at The Pastures or face further action.

The warnings follow an unannounced inspection by CQC to the care home in Yarmouth Road, Hales, Norfolk, on 8 June, as part of a planned review of compliance.

Following the visit, inspectors found the owners of The Pastures needed to make improvements in relation to the care and welfare of service users and records.

  • None of the care records looked at contained risk assessments for people with developing pressure sores.
  • Personal care records were left on top of a sideboard in the dining room of the home. Such records should always be kept in a secure area.
  • Several care records contained out of date information and had not been reviewed regularly or updated.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“These warnings send a clear message that the owner of The Pastures needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

The Pastures provides accommodation for up to 13 people who require nursing and personal care.

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For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

Details of the inspectors’ findings will be published on CQC’s website.

CQC has issued the warning notice to FitzRoy Support, Fitzroy House, 8 Hylton Road, Petersfield, Hampshire, GU32 3JY, requiring that action is taken to meet:

  • Regulation 9, care and welfare of service usersand Regulation 20, records, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 30 July 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.