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CQC warns Park View Nursing Home it needs to do more to protect the safety and welfare of people

28 December 2012
Park View Nursing Home
Crystal Nursing Services Limited
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28 December 2012

Regulator demands improvement by Radford nursing home.

The Care Quality Commission has issued formal warnings to Crystal Nursing Services Limited saying they must make improvements to standards of care at Park View Nursing Home or face further action.

The warnings follow an unannounced visit by inspectors to the nursing home in Gedling Grove, Radford, Nottingham, on 27 November, to follow up on concerns raised at a previous inspection.

Following the visit, inspectors found the owners of Park View Nursing Home needed to make improvements in relation to the care and welfare of service users and respecting and involving service users.

  • Inspectors noticed that a resident who was unsteady on their feet was walking around the home without any footwear. This posed a risk of falling or injury.
  • A falls risk assessment for this resident had not been updated in their care plan.
  • Care advice had not been followed effectively for a resident who recently sustained a minor head injury. They were given a tranquiliser which NHS guidance warned against.
  • No risk assessments or management plans were in place for residents who had lost a significant amount of weight. In addition, there was no evidence to show that a dietician had been contacted to provide support for these people.
  • Staff were not using picture cards or other forms of messaging to enable people with limited verbal communication to make choices in relation to their care.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“These warnings send a clear message that Park View Nursing Home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Park View Nursing Home is registered to provide accommodation for up to 18 people with learning or physical disabilities.

For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued the warning notices to: Crystal Nursing Services Limited, 20 Whitmore Road, Harrow, Middlesex, HA1 4AB, owner of Park View Nursing Home, requiring that action is taken to meet:

  • Regulation 9, care and welfare of service users and Regulation 17, respecting and involving service users, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 4 January. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.