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CQC warns Park Homes UK Limited that they must make improvements

26 March 2014
  • Media,
  • Care homes with nursing

26 March 2014

When the Care Quality Commission visited Norman Hudson Care Home unannounced on 6 and 11 February 2014, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Park Homes UK Limited telling them that they must improve in the following areas by 18 March 2014:

  • Regulation 11, (Outcome 7): Safeguarding people who use services from abuse

The service was failing to take reasonable steps to identify and prevent the possibility of abuse and/or failing to respond appropriately to allegations of abuse.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in February 2014, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.