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CQC warns Park Homes UK Limited that they must make improvements

Published:
17 January 2014
Service:
Norman Hudson Care Home
Provider:
Park Homes (UK) Limited
Categories:
  • Media,
  • Care homes with nursing

17 January 2014

When the Care Quality Commission visited Norman Hudson Care Home unannounced on 8 November 2013 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Park Homes UK telling them that they must improve in the following areas by 12 December 2013.

  • Regulation 9, (Outcome 4): Care and welfare of people who use services The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.
  • Regulation 22, (Outcome 13): Staffing The service was not taking appropriate steps to ensure that there were sufficient numbers of suitably qualified staff on duty at all times to meet people’s needs.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in November 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.