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CQC warns Park Homes UK Limited that they are failing to protect the safety and welfare of people

26 April 2012
Claremont Care Home
Park Homes (UK) Limited
  • Media

26 April 2012

The Care Quality Commission has issued a formal warning to Park Homes UK Limited, stating that they must make urgent improvement to standards of care or face further action.

The warning follows an unannounced visit by inspectors to Claremount Care Home onthe 12th March, 2012  as part of a responsive review of compliance.

The registered person must protect service users against the risks associated with the unsafe use and management of medicines, by means of the making of appropriate arrangements for the obtaining, recording, handling, using, safe keeping, dispensing, safe administration and disposal of medicines used for the purposes of the regulated activity.

Medicine administration records were examined in respect of a number of service users and on examination of these records CQC were not satisfied that the medication had been given as prescribed. Signatures did not appear on the records.

In another instance inspectors reviewed records made on page 6 of the controlled drug register and found that 3 ampoules of Diamorphine Hydrochloride 10mg had been entered in the register as being destroyed. However, the date of destruction had not been entered, and the entry had only been signed by one nurse. Nursing and Midwifery Council guidance states that such entries should be signed by two nurses. It is important that guidance is followed to ensure that such drugs are accounted for and are not misused.

Adam Brown, Regional Lead for CQC in the Yorkshire and Humberside Region, said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message to Park Homes UK Limited that they need to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to Claremount Care Home in the near future and if we find that it is not making the required progress we won’t hesitate to use our legal powers to protect the people who use this service.

“We will continue to monitor this care home. If there was evidence that people were at risk, we would take immediate action."

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For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued warning notices toPark Homes Limited requiring action to meet:

Regulation 13, Health and Social Care Act (Regulated Activities) Regulations 2009, medicines management.

A deadline of 27 April 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.