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CQC warns Paddock House that it is failing to protect the safety and welfare of people

20 December 2012
Paddock House
Mr J McCarthy
  • Media,
  • Care homes without nursing

20 December 2012

Urgent improvements required at care home in Hythe, Kent.

The Care Quality Commission (CQC) has issued a formal warning to Mr J McCarthy that he must make urgent improvements at a care home in Hythe, Kent.

Two warning notices have been issued following an unannounced inspection of Paddock House, in Prospect Road, in November.

CQC found that the home was failing to take adequate steps to protect people living there against the risk of receiving care that was inappropriate or unsafe. Care needs were not always being assessed, and care was not always delivered in a way which met individual needs. Where specific needs had been assessed, these were not always supported.

CQC also found that adequate arrangements were not in place for staff training or appraisal to ensure that staff were supported to deliver safe and effective care to an appropriate standard.

Ian Biggs, Deputy Director of CQC in the South, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“Individual care needs must be assessed and documented, and staff must be supported to make sure these care needs are met.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Mr J McCarthy is in breach of:

  • Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people
  • Regulation 23 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 14) Supporting staff

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.