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CQC warns The Orders of St Johns Care Trust that it is failing to protect the safety and welfare of people

15 August 2012
OSJCT Watersmead
The Orders Of St. John Care Trust
  • Media,
  • Care homes without nursing

15 August 2012

Urgent improvements required at care home in Westbury.

The Care Quality Commission has issued a formal warning to The Orders of St Johns Care Trust that it is facing enforcement action unless it makes urgent improvements to standards of care.

The warning notices follow an unannounced visit by inspectors to OSJCT Watersmead in Westbury, Wiltshire in July to follow up on action taken by the provider since a previous inspection. The care home is registered to provide care for up to 50 people.

Inspectors found that the home was failing to comply with government regulations covering the care and welfare of people and the regular assessment and monitoring of the quality of services to people.

  • People’s care needs were not fully assessed and relevant care plans developed to meet people’s needs.
  • The care plans which were in place were not consistently being followed and nationally accepted guidelines were not always used.
  • The provider had in place an audit system to check quality and safety at the home, but the system had not picked up the shortfalls that CQC found. 
  • While the provider's quality audits had identified areas for action, other risks which had been identified by the provider were not being addressed by the home.

Ian Biggs, Deputy Director of CQC in the South, said:

“These standards exist to protect vulnerable people, who cannot always speak up for themselves, being put at risk of harm. Providers have a legal duty to be compliant.

 “Our inspectors will return in the near future to carry out another inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notice finds that The Orders of St Johns Care Trust is in breach of:

  • Regulation 9, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Care and welfare of people.
  • Regulation 10, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Assessing and monitoring the quality of service provision.

CQC issued a warning notice requiring the provider to take action to meet the regulatory requirements by a set deadline. If this is not achieved, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.