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CQC warns The Orchard Manor it is failing to meet the needs of people in its care

26 March 2012
Orchard Manor Limited
C&V Orchard Manor Limited
  • Care homes without nursing

26 March 2012

Regulator demands improvement by Walsall care home owner.

The Care Quality Commission has issued a formal warning to C and V Orchard Manor Limited saying they must make improvements to standards of care at The Orchard Manor or face further action.       

The warning follows an unannounced visit by inspectors to the care home on Slaney Road, Walsall on 2 February 2012 as part of a compliance review.  

Inspectors found the owners of The Orchard Manor needed to make improvements in relation to respecting and involving people who use services.

  • Inspectors observed poor interactions between staff and residents. Residents were sometimes ignored and those who didn’t speak English were not helped linguistically.
  • Records identified that some people had not had a bath or shower for several weeks. Care plans failed to illustrate how personal hygiene needs were being met.
  • Some residents at the home have diabetes and there was no information about the identification or management of high or low blood sugar in the care plans of the individuals.
  • The service failed to send referrals to the Independent Safeguarding Authority, despite informing CQC that they would following their last inspection.

Andrea Gordon, Deputy Director of Operations (Central Region), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant. 

“This warning sends a clear and public message that C and V Orchard Manor Limited needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

The Orchard Manor provides accommodation for people requiring nursing or personal care.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to C and V Orchard Manor Limited requiring that action is taken to meet:  

  • Regulation 17, Care and Welfare of Service Users, Health and Social Care Act (Regulated Activities) Regulations 2010. Outcome 1, Respecting and involving people who use services.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

A deadline of 23 March 2012 has been set for improvements to be made. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.