You are here

CQC warns Onshore Recruitment Limited that it is failing to protect the safety and welfare of people

26 January 2012
Onshore Healthcare
Onshore Recruitment Limited
  • Community health services

26 January 2012

The Care Quality Commission has issued a formal warning to Onshore Recruitment Limited that it must make urgent improvements to standards of care or face further action.

The warning follows unannounced visit by inspectors to the Onshore Healthcare office at Parkstone in Poole in November to follow up requirements made during a previous inspection. Onshore Recruitment Limited is registered as a domiciliary care service to provide personal care to adults in their own homes

Inspectors found that the agency was failing to comply with the government regulation covering arrangements to recruit, train and support care workers.

  • Checks which should be carried out on staff as part of the agency's recruitment procedures were not fully completed before they started to provide care for people.
  • Checks with the Criminal Records Bureau (CRB) had not always been completed, there were gaps in employment history which had not been verified by the provider and references were not always obtained to ensure care workers were suitable for employment.
  • Inspectors also found that the agency had not always provided suitable training for staff to ensure they were able to provide care for people in a safe and appropriate way.
  • Staff supervision and appraisal processes were not in place to ensure care workers were supported in their roles.

Ian Biggs, deputy director of CQC in the South, said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Onshore Healthcare needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return in the near future and if we find that the agency is not making the required progress we won’t hesitate to use our legal powers to protect the people who use this service.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings on its website at a later date.The warning notice finds that Onshore Recruitment Limited is in breach of

  • Regulation 23 Health and Social Care Act (Regulated Activities) Regulations 2010, Supporting workers.

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.