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CQC warns Olive House it needs to do more to protect the safety and welfare of people

Published:
15 February 2013
Service:
Olive House
Provider:
Healthcare Homes Group Limited
Categories:
  • Media,
  • Care homes without nursing

15 February 2013

The Care Quality Commission has issued a formal warning to Health Care Homes Group Limited saying they must make improvements to standards of care at Olive House or face further action.

The warning follows an unannounced visit by inspectors to the care home in Olive Avenue, Newton Flotman, Norwich, on 27 December, as part of a planned review of compliance.

Following the visit, inspectors found the owners of Olive House needed to make improvements in relation to records.

  • There were gaps and inaccuracies in several care plans, weight records, food and fluid charts and malnutrition records.
  • Not all care staff were aware that a resident had diabetes as there was no care plan available to illustrate this.
  • No moving and handling plan had been implemented for a resident who was being manoeuvred into bed with a hoist.
  • The changing needs of residents were not being updated in their care plans.
  • A resident who was at high risk of malnutrition was not being weighed regularly and their care records were not being kept up to date.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that Olive House needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Olive House provides accommodation and personal care for up to 43 people, specialising in caring for those with living with dementia.

Ends

For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued the warning notice to: Health Care Homes Group Limited, Lodge House, Lodge Lane, Colchester, Essex, CO4 5NE, owner of Olive House, requiring that action is taken to meet:

  • Regulation 20, records, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes. The Care Quality Commission has issued a formal warning to Health Care Homes Group Limited saying they must make improvements to standards of care at Olive House or face further action.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.