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CQC warns Oasis Community Care Limited (Mid Cornwall) that it is failing to protect the safety and welfare of people.

21 October 2011
Mid Cornwall
Oasis Community Care Ltd
  • Care in your home and supported living

Regulator demands immediate improvement by St Austell domiciliary care agency.

The Care Quality Commission (CQC) has issued a formal warning to Oasis Community Care Limited that it must make urgent improvements to standards of care provided by its Mid Cornwall domiciliary care agency.

The warning follows an unannounced visit by inspectors to the company at St Dennis, St Austell, in September to follow up concerns raised by an anonymous complainant. CQC had been told that scheduled visits were being missed, and that staff were being told to shorten visits in order to get around all of their visits.

Inspectors found that there were incomplete recruitment records. Of the 10 staff records which they saw, only two members of staff had a reference, and there was no other evidence of checks being made with previous employers or any attempt to follow up issues which needed verifying.

The company managers were not confident that they could provide enough staff to cover all of the visits that that had been booked that weekend to provide personal care. A two-page list of scheduled visits which could not be covered by the agency was given to Cornwall Council Social Services, so that they could make emergency arrangements.

Ian Biggs, Regional Director of CQC in the South West, said: "It was quite clear that Oasis Community Care Limited was failing in its duty to safeguard the health, safety and welfare of people, by taking steps to ensure that there were enough suitable staff available to work with the vulnerable people who depend on them.

"We had no reason to believe that the managers would have informed anyone of the likelihood that there were insufficient staff to provide care over the weekend.

“This warning sends a clear and public message that Oasis Community Care Limited needs to address this issue as a matter of urgency or face serious consequences”.

“Our inspectors will return in the near future and if we find that the agency is not making the required progress we won’t hesitate to use our legal powers to protect the people who use this service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

The warning notices find that Oasis Care Ltd is in breach of:

  • Regulation 21, Health and Social Care Act (Regulated Activities) Regulations 2009, (Outcome 12) requirements relating to workers.
  • Regulation 22, Health and Social Care Act (Regulated Activities) Regulations 2009, (Outcome 13) staffing.

CQC has issued Warning Notices which require the provider to take action to meet the regulatory requirements. If this is not achieved CQC has a range of enforcement powers which include restricting the services that a provider can offer or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.