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CQC warns The Oaks Nursing Home it needs to do more to protect the safety and welfare of people

4 May 2012
The Oaks Nursing Home
Quality Care (EM) Limited
  • Care homes with nursing

4 May 2012

Regulator demands improvement by Derby care home owner.

The Care Quality Commission has issued a formal warning to the owners of The Oaks Nursing Home, saying they must make improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to the care home in Western Road, Mickleover, Derby,on 21 March.

During this visit, inspectors found the owners of the home, Quality Care (EM) Limited, of Sutton-in-Ashfield, Nottinghamshire,needed to make improvements in relation to the care and welfare of service users.

  • Inspectors found concerns relating pressure sore care.
  • CQC looked at care records and could find no evidence that night staff were supporting people who had developed pressure sores to change their position while in bed to prevent further deterioration of their wound.
  • Records relating to one service user did not provide evidence to demonstrate dressings for their wound were being done daily, as planned.
  • There were gaps in records relating to another service user in respect of a pressure sore that was recorded only after it had healed. This meant that the home did not demonstrate it had monitored the wound, which could have posed a risk to the service user.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant

“This warning sends a clear message that the owners of The Oaks Nursing Home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

The Oaks Nursing Home provides nursing care for accommodation for people requiring nursing or personal care including people with dementia.


For further information please contact Louise Grifferty, regional communications manager, on 07717 422917 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC issued the warning notice to Quality Care (EM) Limited, of Sutton-in-Ashfield, Nottinghamshire, owner of The Oaks Nursing Home, Western Road, Mickleover, Derby,requiring that action is taken to meet:

  • Regulation 9, the care and welfare of service users, Health and Social Care Act (Regulated Activities) Regulations 2010. 

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 4 May. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.