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CQC warns Nursing Relief Agency it needs to do more to protect the safety and welfare of people

16 January 2013
Nursing Relief Agency
Fortiz Ltd
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16 January 2013

Regulator demands improvement by Leicester nursing agency.

The Care Quality Commission has issued formal warnings to Fortiz Ltd saying they must make improvements to standards of care at Nursing Relief Agency or face further action.  

The warnings follow an unannounced visit by inspectors to the nursing agency in Upper New Walk, Leicester, on 23 November, to follow up on concerns raised at a previous inspection.

Following the visit, inspectors found the owners of Nursing Relief Agency needed to make improvements in relation to the care and welfare of service users and safeguarding people who use services from abuse.

  • The sample of care records inspectors looked at did not contain any assessments of people’s needs. Without an assessment, the service cannot ensure that people are protected from the risks of receiving inappropriate or unsafe care.
  • Care plans were not being updated to reflect the changing needs of people.
  • There was no evidence in people’s records that care was being delivered. Records only contained the initial care orders that were completed when the person first joined the agency.
  • The service’s safeguarding policy overly focussed on the protection of children and not adults. Nursing Relief Agency is registered to provide personal care to adults only.
  • Staff inspectors spoke with were unable to describe what different forms of abuse were and what to do should it occur.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.  

“These warnings send a clear message that Nursing Relief Agency needs to address this issue or face further consequences.   

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service." 

Nursing Relief Agency is registered to provide personal care to people in their own homes.

For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.  

Notes to editors

A review of compliance report containing our inspectors’ full findings has been published on CQC’s website.

CQC has issued the warning notices to:Fortiz Ltd, AbbotsburyHouse, 156UpperNewWalk, Leicester, Leicestershire, LE17QA, owner of Nursing Relief Agency, requiring that action is taken to meet:   

  • Regulation 9, care and welfare of service users and Regulation 11, safeguarding people who use services from abuse, Health and Social Care Act (Regulated Activities), Regulations 2010.   

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.    

The deadline for improvement is 21 January. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.