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CQC warns nursing home in Nottingham it needs to do more to protect the safety and welfare of people

27 February 2013
  • Media,
  • Care homes with nursing,
  • Diagnostic and/or screening services

27 February 2013

The Care Quality Commission has issued a formal warning to the owner of Landmere Nursing Home saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in Ruddington Lane, Wilford, Nottingham, on 20 December 2012.

During the visit inspectors found the owners of the home needed to make improvements in relation to the care and welfare of service users.

  • Inspectors looked at records at the home and found these did not always reflect people’s care needs and some had not been completed properly.
  • Records relating to people injured by others using the service had not been completed appropriately, so there wasn't enough information to help staff prevent any recurrence of such incidents.
  • One person, whose care plan stated they were at high risk of developing a pressure ulcer, had an airflow mattress on their bed to help prevent these but the mattress was on the wrong setting for the person’s weight. This person was also seen sitting for long periods, putting them at risk of developing a pressure ulcer.
  • There had been no risk assessment for another person, also at risk of developing a pressure ulcer, for six months.
  • Medication records for another person had not been completed, so it was not possible to tell if they had received treatment for a skin condition as prescribed.
  • During CQC’s inspection, food monitoring charts were completed by a member of staff who was not present when people were eating their meal. The food monitoring records also lacked detail.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Landmere Nursing Home needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Landmere Nursing Home provides accommodation for people who require personal care, many of whom have dementia or physical healthcare needs.


Notes to editors

CQC has issued the warning notice to Life Style Care (2011) plc, Regent House, Theobald Street, Borehamwood, Hertfordshire, owner of Landmere Nursing Home, in Ruddington Lane, Wilford, Nottingham, requiring that action is taken to meet:

  • Regulation 9, care and welfare of service users, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.