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CQC warns NSL Limited that they must make improvements

Published:
30 July 2014
Categories:
  • Media,
  • Ambulance services

When the Care Quality Commission visited NSL Kent unannounced on 19, 20, 21 March 2014, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC had issued a formal warning to NSL Kent telling them that they must improve in the following areas by 20 June 2014:

  • Regulation 9, (Outcome 4): Care and welfare of people who use services

The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in March 2014 read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.