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CQC warns NSL Limited that they must make improvements

Published:
27 January 2014
Categories:
  • Media,
  • Ambulance services

27 January 2014

When the Care Quality Commission visited NSL Kent unannounced on 19 November 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a/formal warning/s to NSL Kent telling them that they must improve in the following areas by 31 January 2014

  • Regulation 10, (Outcome 16): Assessing and monitoring the quality if service provision The service was not protecting people against the risks of unsafe care and treatment by not effectively assessing and monitoring the quality of service provided.
  • Regulation 21, (Outcome 12): Requirements relating to workers The service was not operating effective recruitment procedures to ensure people employed were suitable to perform their role.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in November 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.